Chemicals: Save up to 10% when you buy 3+ identical items. Learn more
Chemicals: Save up to 10% when you buy 3+ identical items. Learn more
Free online maintenance courses. Learn more
Free online maintenance courses. Learn more
Shop above-ground pools online exclusively, with or without installation. Learn more
Shop above-ground pools online exclusively, with or without installation. Learn more
INNOVA Loyalty Program: create your account, earn points and enjoy exclusive benefits! Learn more
INNOVA Loyalty Program: create your account, earn points and enjoy exclusive benefits! Learn more
Free shipping on $50+ for chemicals and small accessories.
Free shipping on $50+ for chemicals and small accessories.
Delivery is free for chemicals and small accessories with purchases of $50 or more. A $10 fee applies to orders under $50. We deliver quickly across Canada for this item.
REPAIR SERVICES AND INFORMATION FOR MAINTENANCE OR REPAIR
AVAILABLE
SPARE PARTS & REPAIR SERVICES
NOT AVAILABLE Although Trévi cannot guarantee the availability of replacement parts, it will do its utmost to obtain them if necessary. Availability may vary from one manufacturer to another.
How to Properly Balance Your Spa Water?
Discover the right habits to adopt, the mistakes to avoid, and our practical tips for maintaining perfect balance throughout the season. Whether you’re a new spa owner or experienced, this video will help you simplify maintenance and extend the life of your equipment.
Before we begin, I’d like to remind you, or point out for those who didn’t know that as a Trevi customer, you have access to the Customer Access portal on our website. When you’ll log in to the Customer Access, you’ll have access to a number of documents that will be very useful for maintaining and operating your spa.
You’ll also find many videos that will help you operate your spa in the Tips and Advice section on our website. For example, you’ll find tutorials on how to use one of the maintenance kits that you can find at Trevi, depending on the branch where you buy your products. There are also tutorials on how to change the fuses in your spa if one breaks, and so on. It will be one more tool to help you maintain and operate your spa.
Another very important and useful website is that of our supplier Gecko. Based in Quebec, they supply everything related to pumps and spa electronics. You can see their web address right now. This website is very well done. You’ll also find various video tutorials. We’ll come back to these later, but among other things: how to use your spa keypad or the in.Touch system that allows you to control your spa remotely with your smartphone. How to install the system properly, how to operate your spa remotely with your smartphone. In short, the website of the Quebec company Gecko, which manufactures many of the Trevi spa components, will be a very useful tool for you to operate your spa properly.
RECEIVING YOUR SPA
To begin, let’s look at the different steps you’ll have to do when you receive your spa at home. Obviously, the delivery team will drop the spa where you’ve made your base, and once the electrical connection has been made by your electrician, the first step will be to find the cartridges. Depending on the model of spa you have, the cartridges can be found inside the skimmer: we’ll look at the two types of skimmers that can be found on Trevi spas. Cartridges can also be found inside the spa where there is what we call the pack, the electronic brain of the spa is, if you like, where the electrician will have plugged in your spa. So, if your cartridges aren’t inside the skimmer, they’re inevitably inside the spa. To access them, the first step is to remove the skirt panel beneath the keypad. Depending on the spa model you have, there are screws you’ll need to unscrew with a square-headed screwdriver. Now, some Trevi spas have larger screws that require no tools to unscrew them. You can do this by hand, simply by removing the skirt panel beneath the keypad. You will then remove the polystyrene foam in front of the pack and reach inside to find the cartridges of your spa. If your cartridges are not inside your spa, it means that they are inside the skimmer. As I mentioned earlier, there are two types of skimmers for Trevi spas. The first type of skimmer has a grid. To access the cartridges, you will need to remove the grid. Of course, you need to cut the tie wrap to be able to remove it. Once this is done, you can access the cartridges and remove them. The second type of skimmer found on Trevi spas is tube-shaped. The cartridges are found inside them. To access the cartridges, you need to cut the tie wrap, then unscrew the retaining ring to remove the tube, which will give you access to the cartridges. You can now remove them.
Once everything is removed, you can screw the retaining ring back on before placing the tube. However, don’t put the cartridges back in just yet, because as we’ll see, once we’ve started the spa, the first step is to do a thorough cleaning.
Before we begin, I’d like to remind you, or point out for those who didn’t know that as a Trevi customer, you have access to the Customer Access portal on our website. When you’ll log in to the Customer Access, you’ll have access to a number of documents that will be very useful for maintaining and operating your spa.
You’ll also find many videos that will help you operate your spa in the Tips and Advice section on our website. For example, you’ll find tutorials on how to use one of the maintenance kits that you can find at Trevi, depending on the branch where you buy your products. There are also tutorials on how to change the fuses in your spa if one breaks, and so on. It will be one more tool to help you maintain and operate your spa.
Another very important and useful website is that of our supplier Gecko. Based in Quebec, they supply everything related to pumps and spa electronics. You can see their web address right now. This website is very well done. You’ll also find various video tutorials. We’ll come back to these later, but among other things: how to use your spa keypad or the in.Touch system that allows you to control your spa remotely with your smartphone. How to install the system properly, how to operate your spa remotely with your smartphone. In short, the website of the Quebec company Gecko, which manufactures many of the Trevi spa components, will be a very useful tool for you to operate your spa properly.
RECEIVING YOUR SPA
To begin, let’s look at the different steps you’ll have to do when you receive your spa at home. Obviously, the delivery team will drop the spa where you’ve made your base, and once the electrical connection has been made by your electrician, the first step will be to find the cartridges. Depending on the model of spa you have, the cartridges can be found inside the skimmer: we’ll look at the two types of skimmers that can be found on Trevi spas. Cartridges can also be found inside the spa where there is what we call the pack, the electronic brain of the spa is, if you like, where the electrician will have plugged in your spa. So, if your cartridges aren’t inside the skimmer, they’re inevitably inside the spa. To access them, the first step is to remove the skirt panel beneath the keypad. Depending on the spa model you have, there are screws you’ll need to unscrew with a square-headed screwdriver. Now, some Trevi spas have larger screws that require no tools to unscrew them. You can do this by hand, simply by removing the skirt panel beneath the keypad. You will then remove the polystyrene foam in front of the pack and reach inside to find the cartridges of your spa. If your cartridges are not inside your spa, it means that they are inside the skimmer. As I mentioned earlier, there are two types of skimmers for Trevi spas. The first type of skimmer has a grid. To access the cartridges, you will need to remove the grid. Of course, you need to cut the tie wrap to be able to remove it. Once this is done, you can access the cartridges and remove them. The second type of skimmer found on Trevi spas is tube-shaped. The cartridges are found inside them. To access the cartridges, you need to cut the tie wrap, then unscrew the retaining ring to remove the tube, which will give you access to the cartridges. You can now remove them.
Once everything is removed, you can screw the retaining ring back on before placing the tube. However, don’t put the cartridges back in just yet, because as we’ll see, once we’ve started the spa, the first step is to do a thorough cleaning.
Before we begin, I’d like to remind you, or point out for those who didn’t know that as a Trevi customer, you have access to the Customer Access portal on our website. When you’ll log in to the Customer Access, you’ll have access to a number of documents that will be very useful for maintaining and operating your spa.
You’ll also find many videos that will help you operate your spa in the Tips and Advice section on our website. For example, you’ll find tutorials on how to use one of the maintenance kits that you can find at Trevi, depending on the branch where you buy your products. There are also tutorials on how to change the fuses in your spa if one breaks, and so on. It will be one more tool to help you maintain and operate your spa.
Another very important and useful website is that of our supplier Gecko. Based in Quebec, they supply everything related to pumps and spa electronics. You can see their web address right now. This website is very well done. You’ll also find various video tutorials. We’ll come back to these later, but among other things: how to use your spa keypad or the in.Touch system that allows you to control your spa remotely with your smartphone. How to install the system properly, how to operate your spa remotely with your smartphone. In short, the website of the Quebec company Gecko, which manufactures many of the Trevi spa components, will be a very useful tool for you to operate your spa properly.
RECEIVING YOUR SPA
To begin, let’s look at the different steps you’ll have to do when you receive your spa at home. Obviously, the delivery team will drop the spa where you’ve made your base, and once the electrical connection has been made by your electrician, the first step will be to find the cartridges. Depending on the model of spa you have, the cartridges can be found inside the skimmer: we’ll look at the two types of skimmers that can be found on Trevi spas. Cartridges can also be found inside the spa where there is what we call the pack, the electronic brain of the spa is, if you like, where the electrician will have plugged in your spa. So, if your cartridges aren’t inside the skimmer, they’re inevitably inside the spa. To access them, the first step is to remove the skirt panel beneath the keypad. Depending on the spa model you have, there are screws you’ll need to unscrew with a square-headed screwdriver. Now, some Trevi spas have larger screws that require no tools to unscrew them. You can do this by hand, simply by removing the skirt panel beneath the keypad. You will then remove the polystyrene foam in front of the pack and reach inside to find the cartridges of your spa. If your cartridges are not inside your spa, it means that they are inside the skimmer. As I mentioned earlier, there are two types of skimmers for Trevi spas. The first type of skimmer has a grid. To access the cartridges, you will need to remove the grid. Of course, you need to cut the tie wrap to be able to remove it. Once this is done, you can access the cartridges and remove them. The second type of skimmer found on Trevi spas is tube-shaped. The cartridges are found inside them. To access the cartridges, you need to cut the tie wrap, then unscrew the retaining ring to remove the tube, which will give you access to the cartridges. You can now remove them.
Once everything is removed, you can screw the retaining ring back on before placing the tube. However, don’t put the cartridges back in just yet, because as we’ll see, once we’ve started the spa, the first step is to do a thorough cleaning.
Yes, a spa should always be disinfected with a sanitizer such as chlorine or bromine. The high temperature of a spa (around 37–40°C) promotes rapid bacterial growth, so maintaining a consistent level of disinfection is essential. Chlorine is effective, economical, and acts quickly, but bromine is more stable in warm water. The choice depends on the owner's preference, but a spa should never be operated without a sanitizer.
To add chlorine to a spa, first test the water to determine the current level. Then add the recommended dose of granular chlorine directly to the water or chlorine tablets to the dispenser/float provided. It is important to let the pump run for at least 15 to 20 minutes after adding the chlorine to ensure proper dispersion. Wait until the chlorine level drops back into the safe range before using the spa.
The amount of chlorine to add depends on the volume of your spa and the measured chlorine level. Generally, you would add 1 to 2 chlorine tablets or approximately 10 to 20 grams of granular chlorine for a 1,000-liter spa. The goal is to maintain a free chlorine level between 3 and 5 ppm to ensure effective disinfection. It is recommended to always consult the manufacturer's chart and test the water regularly to adjust the dosage as needed.
Purpose: to oxidize residues (sweat, oils, cosmetics), remove chloramines/bromamines and clarify water.
Chlorine Shock (Chlorine): Powerful, disinfects and oxidizes. Ideal for a chlorine program.
Oxidizer Shock (Chlorine-Free)**: Oxidizes without adding chlorine; activates bromine. Ideal for a bromine program and after heavy swimming.
Chlorine comes in tablets or granules.
- Lozenges: preferably placed in a floating dispenser (or directly in the water if the manufacturer allows it). Allow approximately 1 lozenge per day, and less if you accompany your routine with a shock treatment. For slow-dissolving lozenges, plan on 3 to 5 lozenges per week in a floater, and less with a shock treatment.
- Granules: add once a day, unless accompanied by a shock treatment, which helps the chlorine level to be maintained for longer.
These amounts are averages: actual use of your spa may vary requirements, but they give a good idea to start with.
It is not recommended to mix chlorine and bromine in a spa because these sanitizers react chemically when combined. This can create unstable water, sudden fluctuations in sanitation levels, and even reduce the effectiveness of both products.
If you want to switch from chlorine to bromine (or the opposite), you must fully drain the spa, clean the shell, and rinse the filters to remove all traces of the previous sanitizer. Once the spa is refilled with fresh water, you can start your new maintenance routine. Mixing chlorine and bromine in the same spa is never recommended.
Both chlorine and bromine disinfect spa water very well.
Chlorine: cheaper, acts quickly, but stronger odor and less stable in hot water.
Bromine: more stable in hot water, less odorous and more comfortable for the skin, but a little more expensive.
Add your sanitizer according to the type you use, then test the water. Aim for 3 to 5 ppm, whether you’re using chlorine or bromine.
Granular chlorine: add a small dose directly into the water with the jets running, wait 10–15 minutes, then test again.
Chlorine or bromine tablets: place them in a floater and adjust the opening to control how quickly they dissolve.
If the sanitizer level stays low even after adding product, perform a shock treatment—chlorine shock for a chlorine spa, or a non-chlorine oxidizing shock for a bromine spa.
Chlorine is considered too high in a spa when the level goes above about 5 ppm. At this point, the water becomes less comfortable—stronger odor, eye irritation, and dry or itchy skin. If the chlorine level reaches 8 to 10 ppm, it’s best to avoid using the spa until the level drops.
To lower high chlorine, simply leave the spa uncovered so the chlorine can naturally dissipate. Wait a few hours, then test the water again to confirm that the level has returned to a safe range.