Answer: They aren’t common, it is only a small percentage of customers who experience difficulties with their wood pools. However, each case is important and we take care of each of them as we always have. We invite our concerned customers to contact us at the first appearance of premature aging of their cedar pools via our Help Center so that we can help them.
DOES THE WOOD OF THE POOLS MANUFACTURED HERE LAST AS EXPECTED?
Answer: Yes, the wood of the pools manufactured here has the expected life span. However, it is possible that some pools have aged prematurely which can be the result of a multitude of factors such as water treatment, soil quality, humidity, landscaping around the pool, wood treatment and others. It is therefore difficult to identify a single cause, which is why we treat each case individually. Please be assured that we will continue to honor our product warranties and support customers who may be facing this situation. If you have any questions regarding your cedar pool, we invite you to contact us via our Help Center so that we can assist you.
HOW DO I CONTACT TREVI IF I HAVE QUESTIONS OR ISSUES WITH MY CEDAR POOL?
Answer: If you have any questions regarding your cedar pool, we invite you to contact us through our Help Center so that we can assist you.
DOES TREVI STILL SELL CEDAR POOLS?
Answer: No, we have indeed stopped selling cedar pools a few years ago. However, rest assured that we will continue to honor the product warranties and that we will assist customers who may be facing premature aging of their pool wood. If you have any questions regarding your cedar pool, we invite you to contact us through our Help Center so that we can assist you.
CAN I STILL USE MY POOL IF I OWN A POOL WHOSE WOOD HAS AGED PREMATURELY?
Answer: Yes, absolutely. The premature aging of some cedar pools affects the aesthetics of the pool only, not its strength, so you can enjoy your product without concern.
ARE TREVI PRODUCTS OF QUALITY?
Answer: We are proud of the products we have been manufacturing and selling for over 50 years. As such, customer satisfaction is our top priority and we make it our duty to listen to our customers' needs and support them in their purchasing experience as well as in their after-sales service. As the manufacturer, we control the manufacturing process right up to the installation of our products, which are adapted to the local climate. We can therefore ensure the quality of each of these steps. If you have any questions about your cedar pool or any other product, we invite you to contact us via our Help Center so that we can assist you in your efforts.
